Patients’ Rights & Responsibilities

At Anderson’s Hospital, our goal is to support your health and well-being—whether by helping you stay healthy or guiding you through recovery when you’re unwell. We believe that the best outcomes happen when patients and caregivers work together in trust and understanding. Below is a summary of your rights and responsibilities as a valued patient of our institution:

1. Right to Quality Care and Fair Treatment

  • You have the right to receive high-quality, evidence-based medical care.

  • You have the right to be treated with dignity, respect, and compassion, regardless of age, gender, religion, ethnicity, or social status.

  • Your beliefs, privacy, and personal values will be acknowledged and respected at all times.

2. Right to Access Your Medical Information

  • You have the right to be informed about your health status, diagnosis, and treatment options without needing to ask.

  • You may refuse a medical report if you choose.

  • You have the right to review and request corrections to your medical records if any information is inaccurate.

  • You may request an interpreter if there is a language barrier or a communication difficulty due to speech or sensory impairment.

3. Right to Clear Understanding

You are entitled to full explanations regarding:

  • Your medical condition and how we plan to manage it.

  • Any medical tests or procedures, including their purpose, risks, and alternatives.

  • Whether a procedure is experimental or part of a research program.

  • The expected outcomes and potential complications of your treatment.

  • An itemized breakdown of your medical charges and an explanation of payment policies.

Your Role as a Partner in Care

Being an informed and active participant in your healthcare is important. You are encouraged to:

  • Ask questions when you need clarity.

  • Speak up if something doesn’t feel right.

  • Express your appreciation when care exceeds expectations.

If you believe your rights have not been respected, or if you have feedback, suggestions, or concerns, you are welcome to complete a Comments Form or speak with a member of our Patient Relations team.